Frequently Asked Questions

Find answers to common questions about our services

Q

How does delivery and pickup work?

A
We offer convenient delivery and pickup services throughout the Phoenix metro area. Delivery fees are calculated at checkout based on your distance from us. We will coordinate a drop-off window prior to your event to ensure everything is set up on time, and we'll return to pack and load everything once your event wraps up.
Q

Can I pick up the rental items myself?

A
Yes, if you have a vehicle big enough you are free to pickup yourself and save money.
Q

What is your standard rental period?

A
Our standard rate covers a 24-hour daily rental. If you need the items for a longer period, or if your venue has strict, same-day late-night pickup requirements, let us know! We are happy to work out a custom schedule or multi-day rate to fit your timeline.
Q

What is your cancellation and deposit policy?

A
To secure your event date and reserve your items, we require a non-refundable deposit at the time of booking. The remaining balance is due prior to delivery. We understand that plans can change—if you need to cancel or reschedule, please notify us as soon as possible. While deposits are non-refundable, we will do our best to apply your credit to a future date if available.
Q

What happens if an item gets damaged during my event?

A
We take great pride in providing clean, sturdy, and high-quality rental gear. We understand that minor wear-and-tear happens at lively events, but customers are responsible for any major damage, structural breakage, or missing items. We charge a standard replacement or repair fee for any gear returned severely damaged or lost.

Have a question that's not answered here? Contact us and we'll be happy to help!